Florida HSMV Form 77054 – DUI Programs Complaint Form Guide – If you have concerns about a licensed Driving Under the Influence (DUI) program in Florida, the official way to submit a formal complaint is with Florida HSMV Form 77054, also known as the Driving Under the Influence Programs Complaint Form. This form is issued by the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) and is the primary tool for reporting issues related to DUI education programs across the state.
This guide explains what the form is, when to use it, how to complete it, and where to send it, based on current information from the FLHSMV and Florida Administrative Code.
What Is Florida HSMV Form 77054?
HSMV Form 77054 is the official Driving Under the Influence Programs Complaint Form used to file written complaints against licensed DUI programs in Florida. The form was last revised on January 7, 1997, and remains the designated document referenced in state rules.
According to the FLHSMV, the form allows individuals or programs to document concerns about a DUI program’s operations, services, or compliance with state standards. It is publicly available on the official FLHSMV website.
You can download the form directly here: Download Florida HSMV Form 77054 (PDF).
Legal Authority for DUI Program Complaints in Florida
Florida Administrative Code Rule 15A-10.042 governs complaints against DUI programs. Key points from the rule include:
- Any complaint against a DUI program must be submitted to the Department in writing.
- The Department and all DUI programs must provide the Driving Under the Influence Programs Complaint Form (HSMV Form 77054) to a complainant upon request.
- Every written complaint results in a completed Client Complaint Resolution Form (HSMV Form 77055).
These requirements help ensure that complaints are properly documented and reviewed by the FLHSMV Bureau of Motorist Compliance, which oversees licensed DUI programs statewide under Chapter 15A-10, F.A.C., and Florida Statutes sections 322.292 and 322.293.
Source: Fla. Admin. Code Ann. R. 15A-10.042 – Complaints.
When Should You Use HSMV Form 77054?
You may use this form if you experience issues with a licensed Florida DUI program, such as:
- Problems with course content, instruction quality, or instructor conduct
- Billing or fee disputes
- Failure to properly report completion of DUI education requirements
- Violations of program standards or licensing rules
- Other operational concerns affecting program participants
DUI programs in Florida are non-profit organizations that provide Level I (minimum 12 hours) and Level II (minimum 21 hours) education courses required for many drivers seeking to reinstate driving privileges after a DUI-related offense. The FLHSMV licenses and monitors these programs to help reduce repeat offenses and promote safer roads.
For a list of currently licensed programs by county, visit the official FLHSMV page: Licensed DUI Programs in Florida.
How to Complete Florida HSMV Form 77054?
The form is straightforward and asks for the following information (please type when possible):
- Individual/DUI Program Initiating Complaint: Name, address, telephone number, manager or director, and president or chairman of the governing board (if applicable)
- Nature of Complaint: A clear description of the issue (attach additional sheets if needed)
- Program Complaint Is Directed Against: Name of the DUI program, address, telephone number, manager or director, and president or chairman of the governing board
Important notes from the form:
- Attach any supporting materials related to the complaint or actions already taken.
- Provide as much detail as possible to help the Department investigate effectively.
The official form is available as a one-page PDF: HSMV 77054 – Driving Under the Influence Programs Complaint Form.
Where to Submit the Completed Form?
According to the form itself, mail the completed HSMV Form 77054 and any attachments to:
Department of Highway Safety and Motor Vehicles
Division of Driver Licenses
Bureau of Driver Education and DUI Programs
B-214, Neil Kirkman Building
Tallahassee, FL 32399-0571
Note: Organizational names within the FLHSMV may have been updated over time (the current oversight office is often referred to as the Bureau of Motorist Compliance). For the most current mailing address or additional submission options, contact the FLHSMV Customer Service Center at 850-617-2000 (Monday–Friday, 8:00 a.m.–5:00 p.m. EST) or visit the official FLHSMV Contact Us page.
You can also request the form from any licensed DUI program or directly from the Department.
What Happens After You File a Complaint?
Under Rule 15A-10.042, every written complaint triggers the completion of a Client Complaint Resolution Form (HSMV Form 77055). The FLHSMV investigates complaints as part of its authority to certify instructors, evaluate program effectiveness, and enforce compliance with state standards.
The Department conducts site visits and monitors programs to ensure they meet requirements under Florida law. Filing a formal complaint helps maintain the integrity of the DUI education system that supports public safety across the state.
Additional Resources from the Florida Department of Highway Safety and Motor Vehicles
- Official FLHSMV DUI and IID Forms page – Includes the current link to Form 77054
- DUI and IID Overview – Information on program oversight and requirements
- Licensed DUI Programs in Florida – Search by county for approved providers
- Florida Administrative Code Chapter 15A-10 – Full rules governing DUI programs
Tips for a Successful Complaint Submission
- Be specific and factual when describing the nature of the complaint.
- Include dates, names of staff involved, and any relevant documentation (receipts, correspondence, certificates, etc.).
- Keep a copy of everything you submit for your records.
- Follow up with the FLHSMV if you do not receive acknowledgment within a reasonable time.
Using the official HSMV Form 77054 ensures your concerns are processed through the proper channels established by Florida law.
Conclusion
The Florida HSMV Form 77054 – Driving Under the Influence Programs Complaint Form is the designated tool for filing formal complaints against licensed DUI programs in the state. Whether you are a program participant, family member, or another stakeholder, submitting this form in writing helps the FLHSMV maintain high standards for DUI education and public safety.
Download the form today from the official source: https://www.flhsmv.gov/pdf/forms/77054.pdf.
For the most accurate and up-to-date information, always refer to the Florida Department of Highway Safety and Motor Vehicles website at www.flhsmv.gov or contact them directly.