Florida HSMV Form 81095 MH/RV Complaint Guide – If you own a mobile home (MH) or recreational vehicle (RV) in Florida and are dealing with unresolved defects, installation issues, or warranty problems, the official way to register your complaint with the state is through Florida HSMV Form 81095, also known as the MH/RV Complaint Registration Form. This form is issued by the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) and is handled by the Manufactured Housing Section of the Division of Motorist Services.
This guide explains what the form is used for, who can file it, how to complete it correctly, where to send it, and what to expect after submission. All information is based on official FLHSMV resources and Florida Statutes.
What Is Florida HSMV Form 81095?
Form HSMV 81095 is the official document used by Florida residents to formally register complaints related to mobile homes or recreational vehicles. It covers issues involving manufacturers, dealers, and installers. The current revision is HSMV-81095 (Rev. 04/17).
You can download the official fillable PDF directly from the Florida Department of Highway Safety and Motor Vehicles:
Download Florida HSMV Form 81095 – MH/RV Complaint Registration Form (PDF)
The form is also listed on the official FLHSMV Forms page under form number 81095.
When Should You Use Form 81095?
Use this form when you have warranty-related or construction/installation defects that the dealer or manufacturer has not properly resolved. Florida law requires manufacturers, dealers, and installers to provide a minimum one-year warranty on new mobile homes and RVs (Florida Statute 320.835).
Common issues covered include:
- Structural defects
- Plumbing, electrical, heating, cooling, or fuel-burning system problems
- Fire and life safety concerns
- Improper installation or setup of a mobile home
- Defects that occurred during transport or setup
Important limitations: The state generally has no jurisdiction over cosmetic or non-structural items (such as floor coverings, panel blemishes, or paint colors). Private-party sales of used homes are typically outside state jurisdiction unless a licensed Florida dealer was involved and the issue relates to installation.
Legal Requirements Before Filing
Under Florida Statute 320.836, you must first present your warranty claim in writing to the manufacturer, dealer, or supplier, clearly stating the substance of the defect. Keep copies of all correspondence.
Key points from Florida law and FLHSMV guidance:
- The warranty period is generally one year from the date of delivery (for the manufacturer/dealer) or from the certificate of occupancy (for the installer).
- All sale agreements must be in writing. Verbal agreements are not enforceable through this process.
- Attach copies of the purchase agreement, contracts, written complaints to the dealer/manufacturer, and any supporting documents (photos, repair invoices, etc.).
How to Complete Florida HSMV Form 81095?
Complete the form neatly (type or print clearly). The form collects the following information:
- Filed By – Your full name
- Address and Mailing Address (if different)
- Date of Purchase and Date of Delivery
- Whether the unit is a Mobile Home (MH) or RV, and whether it is New or Used
- Current License Decal #, Serial #, HUD Label # (the red/silver metal tag usually located on the rear of the unit)
- County of Residence and Phone Numbers (home and work)
- Installer Name, Installer License #, Date Installed, and whether the county has issued a Certificate of Occupancy
- Dealer Information (name, address, telephone)
- Manufacturer Information (name, address, telephone)
- Whether you have contacted the dealer and/or manufacturer in writing (include dates and persons contacted)
- Whether you object to the dealer/installer or manufacturer being present during any inspection
- Nature of Complaint – Provide a detailed description of the problems. Use the reverse side if needed.
On page 2, provide clear directions to the location of the home (especially if it is not in a park) and draw a sketch using highway/road numbers and landmarks so a compliance examiner can find the property easily.
Sign and date the form.
Where to Mail the Completed Form?
Mail the completed Form 81095 and all supporting documents to:
Manufactured Housing Section
Division of Motorist Services
5701 E. Hillsborough Avenue
Net Park, Suite 2228
Tampa, Florida 33610
Phone: 813-302-5036
Fax: 813-612-7131
Allow 2 to 4 weeks for processing, depending on office workload. A compliance examiner may schedule a visit to inspect the unit and review the unresolved issues.
What Happens After You File?
FLHSMV will review your complaint. If the home is within the one-year warranty period and falls under their jurisdiction, they may mediate or require the responsible party (manufacturer, dealer, or installer) to address the defects. Dealers and manufacturers hold licenses and performance bonds in Florida, which often encourages timely responses.
If the home is older than one year:
- Florida-manufactured homes – FLHSMV notifies the manufacturer for follow-up under the federal HUD program.
- Out-of-state manufactured homes – FLHSMV notifies the HUD State Administrative Agency (SAA) in the state of manufacture.
Related Forms and Resources
For other types of consumer complaints against dealers (not specific to MH/RV construction or warranty issues), FLHSMV uses Form 84901 (Division of Motorist Services Complaint Affidavit). Check the official forms list for the most current versions:
Additional official information on mobile home and RV warranties can be found in Florida Statutes Chapter 320, particularly sections 320.835 (warranties), 320.836 (presenting warranty claims), and 320.837 (warranty service).
Tips for a Successful Complaint Submission
- Document everything in writing before filing with the state.
- Include clear photos, dated correspondence, and contracts.
- Provide accurate directions and a sketch so the examiner can locate your home without delay.
- Keep copies of everything you submit.
- Be specific about the defects and how they affect structural integrity, safety, or major systems.
Filing Florida HSMV Form 81095 is the proper administrative channel for Florida consumers seeking state assistance with mobile home or RV warranty and installation complaints. Always download the form from the official FLHSMV website to ensure you have the current version.