Florida HSMV Form 94250 Consumer Appeal Form Guide

Florida HSMV Form 94250 Consumer Appeal Form Guide – The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides Form HSMV 94250, officially titled the Consumer Appeal Form, as an important tool for Florida residents who need assistance with unresolved issues involving department services. This official government form allows consumers to formally escalate concerns related to driver licenses, motor vehicle or vessel titles and registrations, commercial vehicle programs, mobile homes, motor vehicle dealers, and other FLHSMV matters directly to the agency’s Consumer Advocate.

Whether you have already contacted FLHSMV staff without satisfactory resolution or need to document a complex issue, Form 94250 offers a structured way to present your case. The current version of the form is available as a free PDF download from the official FLHSMV website.

What Is Florida HSMV Form 94250?

Form HSMV 94250 is the official Consumer Appeal Form issued by the Florida Department of Highway Safety and Motor Vehicles. It is designed for members of the public who wish to bring an issue to the attention of the department’s Consumer Advocate after standard channels have not fully resolved the matter.

According to the form itself and related department policy, the Consumer Advocate role exists to monitor, track, and help facilitate resolution of consumer issues and complaints involving the department or its services. The form collects essential details so the Advocate’s office can review the situation, route it appropriately, and work toward a resolution.

The form is listed on the official FLHSMV forms page under form number 94250 and is marked as fillable in some references, though users should always download the latest version directly from the department.

When Should You Use the Consumer Appeal Form?

You may use Form 94250 when you have an issue involving any of the following areas (as listed on the form):

  • Driver License matters (include your DL number)
  • Motor Vehicle or Vessel Registration (include tag or registration number)
  • Motor Vehicle or Vessel Title (include title or registration details)
  • IRP / IFTA Commercial Vehicle Registration
  • Mobile Home issues
  • Motor Vehicle Dealer concerns
  • Other FLHSMV-related matters

The form asks whether you have already contacted someone within the agency. It is generally intended for situations where prior contact has not produced a full resolution, making it a useful escalation tool rather than a first-step complaint form. For many dealer-related complaints, FLHSMV also directs consumers to Form 84901 (Division of Motorist Services Complaint Affidavit). Lemon Law and warranty disputes with manufacturers typically fall under the Florida Attorney General’s Office rather than this form.

How to Download Florida HSMV Form 94250?

The official and most current version of the Consumer Appeal Form is available directly from the Florida Department of Highway Safety and Motor Vehicles:

Download the official Form 94250 (PDF): https://www.flhsmv.gov/pdf/forms/94250.pdf

You can also locate it on the department’s main forms listing page at https://www.flhsmv.gov/resources/forms/ by searching for form number 94250.

Always download the form from the official flhsmv.gov domain to ensure you have the current revision (the version referenced in department materials is HSMV-94250 Rev. 11/20 or later).

How to Complete Form 94250?

The form is straightforward. Provide clear, accurate information in the following sections:

  • Personal Information — Your full name, mailing address, home phone, and work phone (with extension if applicable).
  • Reason for Contact — Check all boxes that apply (Driver License, Motor Vehicle/Vessel Registration, Title, IRP/IFTA, Mobile Home, Motor Vehicle Dealer, or Other). Include the relevant identification numbers (DL number, tag number, title number, etc.).
  • Previous Contact — Indicate whether you have already spoken with someone at the department. If yes, provide the person’s name, the location, and the date of last contact.
  • What is your issue? — Clearly and concisely describe the problem. Include relevant dates, document numbers, and any prior reference or case numbers.
  • What would resolve it? — State the specific outcome or resolution you are seeking.
  • Signature and Date — Sign and date the form.

Attach copies (not originals) of any supporting documents such as prior correspondence, receipts, titles, registration documents, or notes from earlier contacts. Keep the original form and a complete set of attachments for your records.

Where and How to Submit the Completed Form?

Mail the completed Form 94250 and supporting materials to the address printed on the form:

Consumer Advocate
Kirkman Building, MS
2900 Apalachee Parkway
Tallahassee, Florida 32399-0508

Phone number listed on the form for the Consumer Advocate office: (850) 617-3028.

Department policy indicates that once received, the Consumer Advocate reviews the submission, logs it into a tracking system, and forwards it to the appropriate division director or designee, typically within two work days. The Advocate’s role is to help facilitate resolution of consumer issues that could not be resolved at lower levels.

For general customer service inquiries before escalating, FLHSMV customer service is available Monday–Friday, 8:00 a.m. – 5:00 p.m. EST at (850) 617-2000, or through the online service portal at https://flhsmv.service-now.com/csp.

Tips for a Strong Submission

  • Be specific and factual. Avoid emotional language; stick to dates, names, document numbers, and a clear description of the problem and desired resolution.
  • Include copies of all relevant prior correspondence and supporting paperwork.
  • Make sure identification numbers (driver license, tag, title, VIN, etc.) are accurate and legible.
  • Keep a complete copy of everything you submit, including the signed form.
  • If your issue involves a licensed motor vehicle dealer, confirm whether Form 84901 is more appropriate for the initial complaint.

Related FLHSMV Resources

Additional official resources that may help before or alongside using Form 94250 include:

For Lemon Law claims involving manufacturer warranties, contact the Florida Attorney General’s Lemon Law Hotline at 1-800-321-5366 rather than relying solely on Form 94250.

Summary

Florida HSMV Form 94250 is the official Consumer Appeal Form used to escalate unresolved issues involving driver licenses, vehicle and vessel titles and registrations, commercial programs, mobile homes, dealers, and other FLHSMV services to the department’s Consumer Advocate. Download the current PDF from the official source, complete it accurately with supporting documentation, and mail it to the address on the form. Using this structured process helps ensure your concern is properly reviewed and routed for resolution.

Always verify the latest form version and submission instructions on the official FLHSMV website, as procedures and contact details can be updated.

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