Illinois BAIID 46 Vendor Complaint Form Guide – Drivers required to use a Breath Alcohol Ignition Interlock Device (BAIID) in Illinois rely on certified vendors for installation, maintenance, and monitoring. When issues arise with a vendor or installation center, the Illinois Secretary of State provides an official channel to report concerns: Form BAIID 46, the BAIID Vendor — Complaint Form.
This guide explains what the form is, who should use it, how to complete and submit it, and where to find related resources from the official Illinois Secretary of State website. Information is drawn directly from current Illinois Secretary of State publications and department pages.
What Is Form BAIID 46?
Form BAIID 46 is the official BAIID Vendor — Complaint Form issued by the Illinois Secretary of State, Administrative Hearings BAIID Division. It allows BAIID users (and others) to formally report problems related to a certified BAIID vendor or installation center.
The form collects details about the complainant, the BAIID user (if different), the installation center or vendor involved, and a detailed description of the complaint. Supporting documents can be attached. Once completed and digitally signed, the form is emailed to the BAIID Division for review.
According to the form itself (revised April 2026), the preferred submission method is email to [email protected].
Download the official form here: Illinois Secretary of State Form BAIID 46 (PDF).
Who Should Use the BAIID Vendor Complaint Form?
Form BAIID 46 is intended for individuals who have experienced problems with a certified BAIID provider or installation site. Common situations include:
- Issues with device installation or removal
- Problems with monthly monitoring, calibration, or service appointments
- Billing or fee disputes with the vendor
- Unprofessional conduct or poor customer service
- Device malfunctions that the vendor fails to address promptly
- Concerns about compliance with Illinois BAIID requirements (including real-time reporting equipment mandated for devices installed on or after July 1, 2025, with full compliance by November 1, 2025)
The Illinois Secretary of State certifies BAIID providers annually and inspects installation sites every three months. Complaints help the department monitor vendor performance and protect drivers required to use these devices.
Learn more about the BAIID program on the official page: Breath Alcohol Ignition Interlock Device (BAIID).
How to Complete and Submit Form BAIID 46?
The form is a fillable PDF. For best results, download it to your computer and open it with Adobe Acrobat Reader.
Sections to complete:
- Vendor and Date of Complaint — Identify the vendor and the date you are filing.
- Complaint made by — Your contact information.
- BAIID User Information — Name, driver’s license number, phone number, and email of the person required to use the BAIID.
- Installation Center/Vendor Information — Name, address, and county of the location or company involved.
- Subject of Complaint — Indicate whether the issue involves the vendor or the installation center.
- Describe the complaint in detail — Provide a clear, factual account. Attach any supporting documents (receipts, emails, photos, or device reports).
After completing the applicable sections, digitally sign the form and email it to [email protected].
Keep a copy of the submitted form and any attachments for your records.
BAIID Division Contact Information
The BAIID Division operates two offices:
- Springfield Office (greater Illinois except Cook County)
Michael J. Howlett Building
501 S. 2nd St., Room 211
Springfield, IL 62756
Phone: 217-524-0660
Hours: Monday–Friday, 8 a.m.–4:30 p.m. - Chicago Office (Cook County)
17 N. State St., Room 1020
Chicago, IL 60602
Phone: 312-814-4598
Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Email for both offices: [email protected].
Official department overview: Illinois Secretary of State BAIID Department.
Certified BAIID Vendors in Illinois
Only Secretary of State-certified vendors may install and service BAIIDs in Illinois. Current certified providers include:
- ALCOLOCK
- Alcohol Detection Systems
- LifeSafer Ignition Interlock
- Intoxalock
- Smart Start
- RoadGuard Interlock
- A Simple Interlock
- Low Cost Interlock
Fees vary by vendor. Typical average costs listed by the Secretary of State include approximately $85 for installation and $80 per month for device rental (paid to the vendor), plus a non-refundable monthly monitoring fee paid to the Secretary of State for MDDP holders.
View the full current list and vendor details: Illinois Certified BAIID Vendors.
Additional BAIID Resources and Forms
The Illinois Secretary of State maintains a dedicated publications page for BAIID-related forms and materials:
- BAIID Publications and Forms — Includes Form BAIID 46 and MDDP applications.
- All About Breath Alcohol Ignition Interlock Devices (BAIID) — Explains how the device works, who needs one, fees, and program rules.
- BAIID Installation Site Locations (PDF list of sites).
Drivers should also review the terms and conditions of any Monitoring Device Driving Permit (MDDP) or Restricted Driving Permit (RDP) that requires a BAIID. Violations recorded by the device can lead to suspension extensions, permit cancellation, or other penalties.
Why Filing a Complaint Matters?
The BAIID program helps keep Illinois roads safer by preventing alcohol-impaired driving among individuals with DUI-related suspensions or revocations. Certified vendors play a critical role in device reliability and user compliance. Documented complaints allow the Secretary of State to investigate issues, enforce standards, and maintain the integrity of the program.
If you experience problems with a BAIID vendor or installation center, use Form BAIID 46 promptly and provide as much detail as possible. Accurate, timely complaints support both individual resolution and overall program quality.
For the most current information, always refer to official Illinois Secretary of State resources at ilsos.gov.