PE-702 Form: ADA Program Grievance Procedure Information (PDF)

PE-702 Form – The PE-702 Form from the New York State Department of Motor Vehicles (NY DMV) provides official information on the ADA Program Grievance Procedure. This one-page document outlines how anyone can file a complaint alleging disability discrimination in DMV services, programs, activities, or benefits. Updated in August 2025 (PE-702 8/25), it ensures compliance with the Americans with Disabilities Act of 1990 (ADA). You can download the official PE-702 PDF directly from the NY DMV website.

What Is the PE-702 Form from NY DMV?

The PE-702 Form is not a fillable complaint form itself but a detailed policy document titled “Grievance Procedure under the Americans with Disabilities Act.” Issued by the NY DMV Office of Diversity, Equity & Inclusion, it explains the formal process for resolving ADA-related grievances. It applies specifically to public-facing DMV services and programs — employment discrimination complaints are handled separately through Human Resources policies.

This form is part of a suite of ADA resources that includes:

  • PE-701: Reasonable Accommodation Contact Information
  • PE-703: Americans with Disabilities Act Complaint Form
  • PE-704: Notice under the Americans with Disabilities Act

Purpose of the ADA Grievance Procedure at NY DMV

The PE-702 Form establishes a clear, accessible grievance process required by Title II of the ADA. Its goal is to address any discrimination based on disability in DMV services, programs, or benefits. The procedure promotes equal access and provides a structured way to resolve issues quickly and fairly.

Key purpose highlights:

  • Protects the rights of individuals with disabilities
  • Ensures complaints are handled promptly with accessible formats (large print, Braille, audio)
  • Maintains records for at least three years for accountability

Who Can File a Grievance Using the PE-702 Procedure?

Anyone who believes they experienced disability-based discrimination in NY DMV services, programs, activities, or benefits may use this procedure. This includes members of the public, customers, or program participants. You do not need to use the exact PE-702 wording — a simple written description works. Alternative filing methods (personal interviews or tape recordings) are available upon request for people with disabilities.

Note: This does not cover employment-related complaints.

Step-by-Step Guide: How to File an ADA Complaint with NY DMV?

Follow these simple steps outlined in the PE-702 Form:

  1. Prepare your complaint — Include your name, address, phone number, plus the location, date, and detailed description of the alleged discrimination.
  2. Submit promptly — File as soon as possible, but no later than 60 calendar days after the incident.
  3. Send to the ADA Coordinator — Mail or deliver to:
    Tikki Lee, ADA Coordinator
    6 Empire State Plaza, Room 528B
    Albany, NY 12228

You may also use the companion PE-703 ADA Complaint Form for convenience.

The NY DMV ADA Grievance Process Timeline

The PE-702 procedure sets strict but reasonable deadlines to ensure fast resolution:

  • Within 15 calendar days of receiving your complaint: The ADA Coordinator (or designee) meets with you to discuss the issue and possible resolutions.
  • Within 15 calendar days after the meeting: You receive a written response explaining the DMV’s position and offering resolution options (in accessible format if needed).
  • If unsatisfied: You may appeal in writing within 15 calendar days of receiving the response.

The agency head (or designee) will issue a final written decision within 15 calendar days of the appeal. All communications can be provided in accessible formats such as large print, Braille, or audio tape.

How to Appeal an ADA Grievance Decision?

If the initial response from the ADA Coordinator does not resolve your concern, submit a written appeal to the agency head or designee within 15 calendar days. The appeal goes to the same Albany address. The agency head will respond in writing within 15 calendar days, either with a final resolution or by returning the matter for further action by the ADA Coordinator.

Official Contact Information for NY DMV ADA Coordinator

For questions or to file your grievance:

  • ADA Coordinator: Tikki Lee
  • Mailing Address: 6 Empire State Plaza, Room 528B, Albany, NY 12228
  • Phone: (518) 408-9894
  • Email: [email protected]

Additional contact details for reasonable accommodations appear on Form PE-701.

Access the most current versions directly from the official NY DMV website:

All forms are free, up-to-date, and hosted on the secure dmv.ny.gov domain.

Why the PE-702 Form Matters for Disability Rights?

The PE-702 procedure reinforces New York’s commitment to accessibility and equal opportunity at every DMV office and online service. By providing a transparent, time-bound process, it helps ensure that no one is denied full participation due to disability. Using this official channel also creates a documented record that protects your rights and helps the DMV improve services statewide.

Frequently Asked Questions About PE-702 and ADA Grievances

Q: Is the PE-702 Form required to file a complaint?
A: No. Any written complaint with the required details is accepted, though using PE-703 makes the process easier.

Q: What is the filing deadline?
A: No later than 60 calendar days after the alleged violation.

Q: Can I file by email?
A: The primary method is mail to the ADA Coordinator, but contact [email protected] for guidance on alternative formats.

Q: How long does the entire process take?
A: Most initial responses are provided within 30 days; appeals add another 15–30 days.

For the latest information, always refer to the official NY DMV Accessibility Policy page. If you need immediate assistance with an ADA issue at the DMV, reach out to the ADA Coordinator today using the details above. Protecting accessibility rights starts with knowing the official PE-702 grievance procedure.

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